Return and Refund Policy

At Kiinjewly, we are dedicated to providing premium jewelry characterized by exceptional craftsmanship and timeless design. To ensure a transparent and secure shopping environment, our return and refund procedures are governed by the following professional standards.

1. Mandatory Inspection & Discrepancy Reporting

Upon the delivery of your Kiinjewly jewelry (including rings, bracelets, and necklaces), we require a prompt and thorough inspection.

Should you identify any inherent manufacturing defects, material irregularities, or logistical errors, please notify our support team at support@kiinjewly.com within 48 hours.
Immediate reporting is essential for us to initiate an expedited resolution, such as a priority replacement or full credit.

2. Prerequisites for Return Eligibility

We offer a 30-day statutory return window, commencing from the date of confirmed delivery. To maintain the quality and security standards of our fine jewelry collections, returned items must strictly satisfy the following conditions:

The product must remain in its original, unworn, and pristine condition. Any items showing signs of wear, resizing, or damage will be ineligible for a refund.
All structural tags, designer labels, and brand authentication packaging must be intact.
The item must be housed in its original protective jewelry box or specialized velvet pouch.
A valid Order Confirmation or digital receipt must accompany the request.

3. Formal Return Authorization Protocol

To maintain operational integrity, Kiinjewly follows a standardized Return Merchandise Authorization (RMA) process:

Initial Request: All returns must be formally requested via support@kiinjewly.com.
Authorization: Once approved, you will receive a specific RMA number and the designated return facility address.
Unauthorized Returns: Any parcels dispatched to our facilities without a prior RMA will be rejected and ineligible for reimbursement.

4. Allocation of Logistical Liabilities

Quality-Related Returns: If the return is necessitated by a product defect or a fulfillment error on our part, Kiinjewly will assume full liability for the return shipping expenses.
Elective Returns: For returns based on subjective preferences or a "change of mind," the customer is responsible for all associated return shipping costs and insurance. Original shipping fees incurred at the point of sale are non-refundable.

5. Exclusionary Categories (Non-Returnable Goods)

Due to the bespoke nature of certain products, the following are exempt from return:

Customized Merchandise: Any jewelry items tailored, engraved, or personalized to specific customer requirements.
Final Sale Assets: Items explicitly designated as "Final Sale" or digital gift certificates cannot be returned or exchanged.

6. European Union 14-Day Statutory Right of Withdrawal

In accordance with EU consumer protection laws, residents of the European Union have the legal right to cancel or return their order for any reason within 14 days of receipt. To qualify, the merchandise must still adhere to our "original condition" and "unworn" requirements.

7. Remittance and Finalization of Refunds

Upon the receipt and successful quality verification of the returned item:

Verification: Our quality control team will perform a final inspection to confirm the piece has not been altered or worn.
Disbursement: Approved refunds will be issued to the original payment instrument used during the transaction.
Timeframes: Please allow 10 business days for internal processing. Following our approval, your financial institution may require an additional 3 to 5 business days to reflect the credit on your statement.

8. Corporate Accountability & Dispute Resolution

We value the trust you place in Kiinjewly. Our team pledges to acknowledge all service inquiries within 24–48 business hours. We are committed to resolving all concerns through fair, ethical, and transparent commercial practices.

Corporate Identity: